Effective Date: Sep 24, 2026
At Sira, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, protect, and process your data in compliance with applicable privacy regulations.
1. Data We Collect
We collect the following personal information from our users:
Name
Email address
Phone number (for SMS notifications)
Payment information
Location
We also collect non-personal data through the use of web cookies.
2. Purpose of Data Collection
The personal information we collect is used for the following purposes:
User authentication
Order processing
Location tracking for our services
SMS notifications and alerts (with your consent)
3. SMS Communications and SMS Provider Integrations
We use Twilio and Dialpad, third-party SMS service providers, to send you important notifications, alerts, and updates related to your account and our services. Twilio delivers transactional and account-related messages; Dialpad delivers customer support messages. By providing your phone number and opting in to SMS communications, you consent to:
- Receiving SMS messages from Sira via Twilio and Dialpad
- Twilio and Dialpad processing your phone number for the purpose of delivering SMS messages
- Twilio's privacy practices as outlined in their Privacy Policy (https://www.twilio.com/legal/privacy)
- Dialpad's privacy practices as outlined in their Privacy Policy (https://www.dialpad.com/privacy/)
You may opt out of SMS communications at any time by:
- Replying "STOP" to any SMS message
- Contacting us directly at support@sira.team
- Updating your communication preferences in your account settings
Message and data rates may apply as determined by your mobile carrier.
4. Data Processing and Protection
- We process data securely using industry-standard encryption
- Data is stored in secure cloud infrastructure
- Access is limited to authorized personnel only
- We maintain records of all data processing activities
5. Your Data Rights
You have the right to:
- Access your personal data
- Request corrections to your data
- Request deletion of your data
- Withdraw consent for data processing
- Export your data
- File a complaint with relevant authorities
6. International Data Transfers
- We store data in us-east data centers
- Any international transfers comply with applicable regulations
7. Data Breach Notification
We will notify affected users and relevant authorities of any data breaches as required by law.
8. Data Sharing
We do not share your personal data with any third parties except:
- Twilio, for the purpose of delivering SMS messages (only when you have opted in)
- Dialpad, for the purpose of delivering customer support SMS messages
- Service providers who assist us in operating our platform (under strict confidentiality agreements)
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
9. Cookies
We use cookies to enhance your browsing experience on our website. These cookies collect non-personal data to help improve the performance and usability of our site.
10. Children's Privacy
We do not knowingly collect any personal information from children. If you believe that a child has provided us with personal information, please contact us immediately at the email address below, and we will promptly delete such information.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be communicated to users via email and/or SMS (if you have opted in).
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: support@sira.team
Thank you for trusting Sira with your information.